Provisions

You We're driving up Friday evening. Can you stock the fridge? The usual plus a case of Heady Topper.

Concierge Done. I'll add firewood and get the heat up to 68 by 5pm. Anything else?

Fridge stocked, house warm on arrival

Winter

You Just saw the forecast — 14 inches tomorrow? Should I be worried about the roof?

Concierge Already on it. Plow is scheduled for 5am, and I'll check the roof load Thursday. Driveway will be clear before the storm ends.

Plowed, roof checked, no issues

Concierge Bi-weekly check done. Everything looks good — small note: the basement dehumidifier was full so I emptied it. Photos attached.

You Great catch. Thanks for staying on top of that.

12 photos sent, issue caught early

You Hey — noticed a loose board on the back deck last weekend. Not urgent but should get fixed before summer.

Concierge Got it. I'll have Mike take a look this week — he did your railing last year. I'll send a photo when it's done.

Repaired Wednesday, photo confirmed

You Guests are checking out Sunday around noon. Can we get a deep clean before we come up next Friday?

Concierge Deep clean Monday morning. I'll do a walkthrough after and send photos. Linens fresh, place reset.

Cleaned Monday, photos sent by 2pm

You Can you grab a dinner reservation at Hen of the Wood for Saturday at 7? Oh and we need firewood.

Concierge Hen — 7pm Saturday for 4, confirmed. Cord of birch delivered this afternoon.

Reservation + firewood, same afternoon

If you can text it, we can handle it.